Category: Uncategorized

24 Jun 2016

Can IT support make your company more client centric?

                                   IT adoption

If we go back as little as 16 years to the beginning of the 21st century we can see how widespread the adoption of IT (information technology) has been. Today IT is universally regarded as an essential tool in enhancing the competitiveness of a business. Think about it would your business be able to compete in today’s market if you had the same pc’s, laptops, servers and data that you had in 2000 right now?

IT lets you keep better contact with your staff, suppliers and customers and is the key engine for most businesses. Through effective use of IT your business can become more client centric, you have more ways to stay in contact with them and can provide a more efficient service.

Through having a client centric approach businesses are able to create a unique selling point which isn’t easily replicated, low prices and physical equipment can be copied but having a client centric business is harder to adopt and maintain over time as it is an ongoing commitment. This is important as advances in technology and communication has given rise to a more empowered consumer and in a lot of instances they expect immediate response and service. Think of it like this, you now have many ways which you can communicate with your customers for example: social media, service reviews and emails some of these are direct whilst others are indirect but it goes to show how much more empowered today’s customers are. Everything matters, a bad review online can loose you potential sales the same way that a good review or Tweet can bring you some new sales, this has all come about from the wide scale use of technology.

The adoption of IT will make your company more client centric by default if it is properly maintained and serviced, this is where the importance of proper IT support comes in. If you are business with up to 50 members of staff and do not have your own internal IT support staff then employing a company which specializes in these services is the most suitable option. Imagine it like this, your staff are linked to a support desk which they have unlimited use of, any issue they have they simply send an email, this request is then processed and assigned a target time for it to be responded to and to be resolved, this issue is then resolved, through automated monitoring and alerting tools we can spot problems at its earliest stage and insure that downtime is kept at the minimum acceptable level throughout the year. This will give your business a IT system which is running at an optimal rate and staff can focus on their work, thus allowing you to provide a better service to your customers which in turns makes your business more client centric. There really is no point in purchasing the IT equipment for your company if you do not have a proper plan to support your staff in using the equipment and making the most out of it.

You have to remember that IT is a business enabler; through effective use of IT you can sell more and do more business both with new clients and with existing ones. There is on going work which needs to be done to keep your systems up and running which is what IT support does and this is how IT support can make your company more client centric by providing your business with the platform to be more client centric from. 

If you would like to learn more about the business benefits that our IT support packages gives click here or email us

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16 Jun 2016

Data Is The New Oil

                                          oildrilling

IT continues to play a vital role in businesses today and it has become the backbone of businesses in the UK, and if IT is the backbone of businesses then data is the oil that they run on, thus making data the most important asset to businesses and making data the new oil as it is the fuel that businesses today are running on. Data also flows and grows and should be treated as something that does. Think of emails, you receive and send your inbox and sent box continue to grow (these are the oil reserves) the emails you send to people both inside and outside of your business are the streams of data (oil) flowing. This is the same for everything else that produces data were it all aggregates is the reserves and were it flows in and out are the streams which lead it to different places.

To avoid spoilage, leaks and theft this data must be kept secure, similar to oil large reserves of data are valuable and other people may attempt to steal it, it can leak and it can decay. All of these are issues which businesses should address. Think of it this way, if your business lost half of its customer purchase history data and was unable to receive it what impact would this have? Data is great, it is the most important asset a business has and it has allowed many organisations to do great things, but all of these great stories ignore data’s negative side and the real problems it has caused for businesses across the world. The victim of identity theft is just as trapped and unable to fly as the bird caught in the oil slick and for businesses data security issues can have a greenhouse effect i.e. hot glare comes in from public scrutiny, bad press etc. very easily but does not go away as easily and as quickly as it came in.

As the data sets get bigger so too do the threats the data becomes similar to an oil tanker navigating through cyber criminals and human error.

How to proceed? Keep your data protected whilst it is onsite and have a secure backup solution in place, we talked about cloud backups and it benefits in a previous post (for more information on that click here). Data can be recovered, if you have taken regular backups this can be done with minimum disruption to the business, how long it takes depends on the quality of the backups, the size of the backups and your internet speed (internet speed is normally the main determining factor). This is fine but we see it all too often that many businesses do not backup their data (some estimates put this number at nearly 36%), or it is backed up in such a way that restoring lost data in a time friendly manner is near impossible.

Our hosted backup solution enables you to back up your data securely to an external site where it is replicated to a secondary site to eliminate the single point of failure, the data is kept encrypted the entire time and after the full initial backup of your system is taken only the changes will be backed up, this keeps both backup sizes and restoration times to a minimum.

07 Jun 2016

Do small businesses need IT support?

keep-calm-and-call-it-support-7

Keeping everything in house can have a negative effect as it forces your staff to become specialists in too many areas, thus diverting them from their core roles, by effectively outsourcing you can have access to the skills and resources your business requires without having to employ more staff thus keeping costs at a manageable level.

If you don’t have any dedicated in house IT staff and you have no support agreement in place with an IT company it is likely that one of your current staff who has some knowledge of IT helps out when something goes wrong, the issue that this puts out is that firstly it takes the person away from their normal day to day work which still needs to be done. Secondly the person may not have the necessary skills to solve the IT issues (nor may they have the available tools) this leads to problems not being properly solved and more being swept under the carpet only to come back out again later on down the line. These type of situations occur all too often and I see it in many different site visits, as the person(s) assigned with maintaining the IT system doesn’t have tools, skills and time problems don’t get properly sorted which lead to things running slowly, crashes, data loss etc. all of which can easily be avoided.

By having proper support in place your system can run at optimal speed with less downtime, data is more secure and staff can work better thus improving productivity. This is something that is easily attainable for all companies regardless of size, if you can hire your own internal IT staff then great, if not due to money restrictions or the size of the company not justifying it then the best option for you is to outsource your IT support. By doing this you will have access to a bigger knowledge base and better support tools which your company and its staff will have access to.

Imagine it this way you want one of your staff to have access to another member of staffs mailbox and you set it up, the calendars do not sync correctly and the intended viewer does not have current knowledge of events and meetings in the occurring future due to configuration errors. It’s a seemingly small issue but it can cause problems especially if important information is missed. Things like this can be easily avoided if there is an adequate IT support system in place who is undertaking tasks like this every day. Most of a business’s communication today takes place on emails and should be looked after as such.

The above is just an example of a problem that we come across often when taking on new clients, it is just one issue which can be completely avoided and the best part of it is, is that the cost you pay to have access to IT support staff will provided a higher return on invest through having more up time and providing your workforce with a better environment to work in. You will have access to a bigger skill set, support tools and knowledge base which you staff can use on different devices and in different locations. If you are a business with no internal IT staff and no on going support with a IT support company ask yourself the question that if your IT system was to go down or if you were to face some kind of problems which you can’t fix yourself what effect would it have on your business?