Do small businesses need IT support?
Keeping everything in house can have a negative effect as it forces your staff to become specialists in too many areas, thus diverting them from their core roles, by effectively outsourcing you can have access to the skills and resources your business requires without having to employ more staff thus keeping costs at a manageable level.
If you don’t have any dedicated in house IT staff and you have no support agreement in place with an IT company it is likely that one of your current staff who has some knowledge of IT helps out when something goes wrong, the issue that this puts out is that firstly it takes the person away from their normal day to day work which still needs to be done. Secondly the person may not have the necessary skills to solve the IT issues (nor may they have the available tools) this leads to problems not being properly solved and more being swept under the carpet only to come back out again later on down the line. These type of situations occur all too often and I see it in many different site visits, as the person(s) assigned with maintaining the IT system doesn’t have tools, skills and time problems don’t get properly sorted which lead to things running slowly, crashes, data loss etc. all of which can easily be avoided.
By having proper support in place your system can run at optimal speed with less downtime, data is more secure and staff can work better thus improving productivity. This is something that is easily attainable for all companies regardless of size, if you can hire your own internal IT staff then great, if not due to money restrictions or the size of the company not justifying it then the best option for you is to outsource your IT support. By doing this you will have access to a bigger knowledge base and better support tools which your company and its staff will have access to.
Imagine it this way you want one of your staff to have access to another member of staffs mailbox and you set it up, the calendars do not sync correctly and the intended viewer does not have current knowledge of events and meetings in the occurring future due to configuration errors. It’s a seemingly small issue but it can cause problems especially if important information is missed. Things like this can be easily avoided if there is an adequate IT support system in place who is undertaking tasks like this every day. Most of a business’s communication today takes place on emails and should be looked after as such.
The above is just an example of a problem that we come across often when taking on new clients, it is just one issue which can be completely avoided and the best part of it is, is that the cost you pay to have access to IT support staff will provided a higher return on invest through having more up time and providing your workforce with a better environment to work in. You will have access to a bigger skill set, support tools and knowledge base which you staff can use on different devices and in different locations. If you are a business with no internal IT staff and no on going support with a IT support company ask yourself the question that if your IT system was to go down or if you were to face some kind of problems which you can’t fix yourself what effect would it have on your business?